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Cloud Hosted VoIP Services
At MyLabs we believe that staying connected is essential in this day and age which is why all of our VoIP services come with our stay connected guarantee!
For our phone services, we use software created and maintained by our partner Sangoma who has been a major player in the telecommunications sector since 1984!
We at MyLabs also have very strict guidelines on the uptime of servers before a provider is even added to our VoIP hosting consideration list. This is where our other partner Vultr comes in. We have been using Vultr for many years now for all kinds of services ranging from VoIP servers to websites and much more and they haven’t let us down once to date!
When you purchase a Cloud Hosted VoIP package from us we can ensure that we will have your server up and running with main core functionality within 3 business days or 5 days if you require a more bespoke telecommunications solution.
We will source the best SIP provider for your intended purpose and will ensure that your existing phone number gets ported over with minimal downtime if that’s something that would be beneficial to your company.
The pricing for this service can be found below and any additional costs will be listed below the pricing table.
Server Pricing
| Name | Max Recommended Extensions | Monthly Bandwidth Limits | CPU Cores | Price |
|---|---|---|---|---|
| MPBX-25 | 25 Extensions | 1,000GB | 1 CPU Core | £15 per month |
| MPBX-75 | 75 Extensions | 2,000GB | 1 CPU Core | £25 per month |
| MPBX-200 | 200 Extensions | 3,000GB | 2 CPU Cores | £40 per month |
| MPBX-400 | 400 Extensions | 4,000GB | 4 CPU Cores | £60 per month |
Call Pricing
All calls are pay-as-you-go. You will only ever pay for what you use!
Making Calls
| Route | Price |
|---|---|
| UK Landline | £0.01/minute |
| UK Mobile | £0.02/minute |
| UK Mobile (Other) | £0.30/minute |
| UK Premium Services | £0.99/minute |
| UK Special Services | £0.25/minute |
| UK Special Services (Other) | £0.04/minute |
Receiving Calls
| Number Type | Price |
|---|---|
| Local | £0.006/minute |
| Mobile | £0.006/minute |
| National | £0.006/minute |
| Toll Free | £0.06/minute |
Number Pricing
All numbers are pay-as-you-go and are cancellable at any time.
| Number Type | Price |
|---|---|
| Local Numbers Local phone numbers validated as spam-free with a 120-day seven-point inspection. | £1.00/month |
| Mobile Numbers Mobile phone numbers validated as spam-free with a 120-day seven-point inspection. | £1.00/month |
| National Numbers National phone numbers validated as spam-free with a 120-day seven-point inspection. | £1.00/month |
| Toll Free Numbers Toll Free phone numbers validated as spam-free with a 120-day seven-point inspection. | £2.00/month |
Additional Notices
When first setting up your system there is a £28 per hour fee while we program your system. Should you require us to make any significant changes we will notify you whether any additional fees will be charged and will not move forwards without your acknowledgment.
Our ‘Max Recommended Extensions’ value is our recommendation to you and does not reflect a physical limit on your system. We do recommend that you do not exceed this value to ensure that your system has enough resources to carry out other tasks such as Queues, Voicemail etc.
You will be charged for call costs & phone numbers costs. This will be billed on top of the monthly system pricing. You can find out more about our pricing in the ‘Pricing T’s & C’s’ section below.
MyLabs will combine your monthly server fee with your monthly call & phone number usage so that there is only one invoice for you to worry about. Should you require a SIP trunk report on how much you are spending and which numbers are being dialled from your system just let us know and we’ll be happy to help.
If you have any questions about our service or pricing of our service, please don’t hesitate to contact us.
